Research
AREA OF INTEREST
Platforms for Online Marketplaces
Information Security Management
Predictive Analytics
ACCEPTED/PUBLISHED ARTICLES in PREMIER OUTLETS (DESAUTELS22, UTD24, FT50)
[11] Zhu, K., Khern-am-nuai, W., and Yu, Y. "Negative Peer Feedback and User Content Generation: Evidence from a Restaurant Review Platform." Production and Operations Management (Forthcoming).
- Accepted for presentation at SCECR 2021, AMCIS 2021 (Nominated for the Best Emergent Research Forum Paper), CIST 2021
Publisher Website: https://journals.sagepub.com/doi/10.1177/10591478231224941
Available on SSRN: http://papers.ssrn.com/abstract=4009873
[10] Khern-am-nuai, W., Ghasemkhani, H., Qiao, D., and Kannan, K. "The Impact of Online Q&As on Product Sales: The Case of Amazon Answer." Information Systems Research (Forthcoming).
- Accepted for presentation at POMS 2016, CIST 2016, HICSS 2017, WISE 2017
Publisher Website: https://pubsonline.informs.org/doi/10.1287/isre.2023.1233
Available on SSRN: http://papers.ssrn.com/abstract=2794149
[9] Khern-am-nuai, W., So, H., Cohen, M., and Adulyasak, Y. (2024) "Selecting Cover Images for Restaurant Reviews: AI vs. Wisdom of the Crowd." Manufacturing & Service Operations Management, 26(1), 330-349.
- Accepted for presentation at INFORMS Workshop on Data Science 2019, WITS 2019, INFORMS 2021 (Finalist for the INFORMS Service Science Best Cluster Paper Award)
Publisher Website: https://pubsonline.informs.org/doi/abs/10.1287/msom.2021.0531
Available on SSRN: https://papers.ssrn.com/abstract=3808667
[8] Yu, Y., Khern-am-nuai, W., Pinsonneault, A., and Wei, Z. (2023) "Impacts of Social Interactions and Peer Evaluations on Online Review Platforms." Journal of Management Information Systems, 40(4), 1271-1300.
- Accepted for presentation at CIST 2018, SCECR 2019
Publisher Website: https://www.tandfonline.com/doi/full/10.1080/07421222.2023.2267323
Available on SSRN: http://papers.ssrn.com/abstract=3369407
[7] Khern-am-nuai, W., Hashim, M., Pinsonneault, A., Yang W., and Li, N. (2023) "Augmenting Password Strength Meter Design using the Elaboration Likelihood Model: Evidence from Randomized Experiments." Information Systems Research, 34(1), 157-177.
- Accepted for presentation at HICSS 2017, WITS 2017 (Nominated for the Best Paper Award)
Publisher Website: https://pubsonline.informs.org/doi/abs/10.1287/isre.2022.1125
Available on SSRN: http://papers.ssrn.com/abstract=2800499
[6] Deng, Y., Zheng, J., Khern-am-nuai, W., and Kannan, K. (2022) "More than the Quantity: The Value of Editorial Reviews for UGC Platform." Management Science, 68(9), 6355-7064.
- Accepted for presentation at POMS 2018, PACIS 2018, CSWIM 2018, CIST 2018 (Awarded the Best Student Paper Runners-up), ICIS 2019
Publisher Website: https://pubsonline.informs.org/doi/abs/10.1287/mnsc.2021.4238
Available on SSRN: http://papers.ssrn.com/abstract=3460070
[5] Kannan, K., Saha, R., and Khern-am-nuai, W. (2022) “Identifying Perverse Incentives in Buyer Profiling on Online Trading Platforms.” Information Systems Research, 33(2), 464-475.
- Accepted for presentation at WISE 2017, CODE 2017
Publisher Website: https://pubsonline.informs.org/doi/10.1287/isre.2021.1077
Available on SSRN: http://papers.ssrn.com/abstract=3046625
[4] Yu, Y., Khern-am-nuai, W., and Pinsonneault, A. (2022) "When Paying for Reviews Pays Off: The Case of Performance-Contingent Monetary Rewards." MIS Quarterly, 46(1), 609-626.
- Accepted for presentation at AMCIS 2018
Publisher Website: https://misq.umn.edu/when-paying-for-reviews-pays-off-the-case-of-performance-contingent-monetary-rewards
Public Repository: https://escholarship.mcgill.ca/concern/articles/9c67ws678
[3] Kim, A., Saha, R., and Khern-am-nuai, W. (2021) "Manufacturer’s "1-Up" from Used Games: Insights from the Secondhand Market for Video Games." Information Systems Research, 32(4), 1173-1191.
- Accepted for presentation at CODE 2018
Publisher Website: https://pubsonline.informs.org/doi/10.1287/isre.2021.1023
Available on SSRN: http://papers.ssrn.com/abstract=3487397
[2] Pamuru, V., Khern-am-nuai, W., and Kannan, K. (2021) "The Impact of an Augmented Reality Game on Local Businesses: A Study of Pokémon Go on Restaurants." Information Systems Research, 32(3), 950-966.
- Accepted for presentation at POMS 2017, CIST 2017, ICIS 2017, WISE 2018, SCECR 2019, CODE@MIT 2019
Publisher Website: https://pubsonline.informs.org/doi/10.1287/isre.2021.1004
Available on SSRN: http://papers.ssrn.com/abstract=2968221
[1] Khern-am-nuai, W., Kannan, K., and Ghasemkhani, H. (2018). “Extrinsic Versus Intrinsic Rewards for Contributing Reviews in an Online Platform.” Information Systems Research, 29(4), 871-892.
- Accepted for presentation at Big Ten Information Systems Research Symposium 2014
Publisher Website: https://pubsonline.informs.org/doi/10.1287/isre.2017.0750
Available on SSRN: http://papers.ssrn.com/abstract=2496528
OTHER ACCEPTED/PUBLISHED ARTICLES (* Authors are listed in alphabetical order)
[9] Yu, Y., Gutt, D., and Khern-am-nuai, W. "Review Helpfulness Score vs. Review Unhelpfulness Score: Two Side of the Same Coin or Different Coins?" IEEE Transactions on Engineering Management (Forthcoming).
- Accepted for presentation at WeB 2020, HICSS 2021
Publisher Website: https://ieeexplore.ieee.org/document/10498100
Available on SSRN: http://papers.ssrn.com/abstract=3821753
[8] Tanlamai, J., Khern-am-nuai, W., and Adulyasak, Y. "Identifying Arbitrage Opportunities in Retail Markets with Artificial Intelligence." AI&Society (Forthcoming).
- Accepted for presentation at CIST 2020, INFORMS 2021, MSISR 2022
Publisher Website: https://link.springer.com/article/10.1007/s00146-023-01718-w
SharedIt Link: https://rdcu.be/dgHTv
[7] *Adulyasak, Y., Benomar, O., Chaouachi, A., Cohen, M., Khern-am-nuai, W. "Using AI to Detect Panic Buying and Improve Products Distribution Amid Pandemic." AI&Society (Forthcoming).
- Accepted for presentation at WITS 2020, INFORMS 2021
Publisher Website: https://link.springer.com/article/10.1007/s00146-023-01654-9
SharedIt Link: https://rdcu.be/c9ZYV
Delve Article: https://www.mcgill.ca/delve/article/blog/how-ai-can-tame-pandemic-panic-buying
Delve Podcast: https://delve.mcgill.ca/listen/new-normal-how-ai-is-reshaping-post-pandemic-retail-with-warut-khern-am-nuai/
[6] *Cohen, M., Dahan, S., Khern-am-nuai, W., Shimao, H., and Touboul, J. "The Use of AI in Legal Systems: Determining Independent Contractor vs. Employee Status." Artificial Intelligence and Law (Forthcoming).
- Accepted for presentation at CELS 2022
Publisher Website: https://link.springer.com/article/10.1007/s10506-023-09353-y
SharedIt Link: https://rdcu.be/c8NRs
[5] *Adulyasak, Y., Cohen, M., Khern-am-nuai, W., and Krause, M. (2024) "Retail Analytics in the New Normal: The Influence of Artificial Intelligence and the Covid-19 Pandemic." IEEE Engineering Management Review, 52(1), 268-280.
Publisher Website: https://ieeexplore.ieee.org/document/10336891
Available on arXiv: https://arxiv.org/abs/2312.00046
[4] Zou, D. and Khern-am-nuai, W. (2023) "AI and Housing Discrimination: The Case of Mortgage Applications." AI and Ethics, 3(4), 1271–1281.
- Accepted for presentation at DSI Annual Conference 2022
Publisher Website: https://link.springer.com/article/10.1007/s43681-022-00234-9
SharedIt Link: https://rdcu.be/cZF6s
[3] Shimao, H., Khern-am-nuai, W., Kannan, K., and Cohen, M. "Strategic Best Response Fairness in Fair Machine Learning." in Proceedings of the 5th AAAI/ACM Conference on Artificial Intelligence, Ethics, and Society (AIES) (pp. 664-664), Oxford, United Kingdom, August 2022.
Publisher Website: https://dl.acm.org/doi/10.1145/3514094.3534194
[2] Furnell, S., Khern-am-nuai, W., Esmael, R., Yang, W., and Li, N. (2018) “Enhancing Security Behaviour by Supporting the User.” Computers & Security, 75(2018), 1-9.
Publisher Website: https://www.sciencedirect.com/science/article/pii/S0167404818300385
[1] Chen, H., Chowdhury, O., Li, N., Khern-am-nuai, W., Chari, S., Molloy, I., and Park, Y. "Tri-Modularization of Firewall Policies." in Proceedings of the 21st ACM Symposium on Access Control Models and Technologies (SACMAT) (pp. 37-48), Shanghai, China, June 2016.
Publisher Website: https://dl.acm.org/doi/10.1145/2914642.2914646
PAPERS UNDER REVIEW (* Authors are listed in alphabetical order)
Cofone, I. and Khern-am-nuai, W. "The Cost of A.I. Fairness in Criminal Justice." Conditionally Accepted at Indiana Law Journal.
- Accepted for presentation at PLSC 2022, ELS 2022, ILJ Symposium 2024
Pamuru, V., Kar, W., and Khern-am-nuai, W. "Status Downgrade: The Impact of Losing Status on a User Generated Content Platform." Under review at Production and Operations Management (Third round, Minor revision).
- Accepted for presentation at WISE 2019, SCECR 2020, CIST 2021
Available on SSRN: http://papers.ssrn.com/abstract=3963415
Shimao, H., Khern-am-nuai, W., Kannan, K., and Cohen, M. "Addressing Fairness in Machine Learning Predictions: Strategic Best-Response Fair Discriminant Removed Algorithm." Invited to revise and resubmit to Information Systems Research (Fourth round, Major revision).
- Accepted for presentation at CIST 2019, INFORMS Workshop on Data Science 2019, WITS 2019, Annual Meeting of the Statistical Society of Canada 2022
Available on SSRN: http://papers.ssrn.com/abstract=3389631
Delve Article: https://www.mcgill.ca/delve/article/blog/overcoming-bias-ai-technologies
Shimao, H., Kim, S., Khern-am-nuai, W., and Cohen, M. "Revisiting the CEO Effect Through Machine Learning Lens." Invited to revise and resubmit to Management Science (Second round, Major revision).
Available on SSRN: http://papers.ssrn.com/abstract=4591114
Tanlamai, J., Astvansh, V., and Khern-am-nuai, W. "Consumer Complaint, Company Resolution, and Consumer Response to the Resolution:
Evidence from Machine Learning Models." Invited to revise and resubmit to International Journal of Research in Marketing (Second round, Major revision).
*Charoen, D. and Khern-am-nuai, W. "Revisiting the (Disappearing) Cost of Data Breach Disclosures." Under review at Digital Policy, Regulation and Governance (Second round, Major revision).
- Accepted for presentation at SIBR 2023
*Charoen, D. and Khern-am-nuai, W. "Manager’s Practical Toolkit to Improve Password Security in Organizations." Invited to revise and resubmit to IEEE Engineering Management Review (Second round, Major revision).
Tanlamai, J., Khern-am-nuai, W., and Cohen, M. "Generative AI and Price Discrimination in the Housing Market." Under review at Management Science (First round).
Available on SSRN: http://papers.ssrn.com/abstract=4764418
Kim, D., Son, Y., Khern-am-nuai, W., and Cohen, M. "Motivating Runners in Real Time: A Field Experiment." Under review at Operations Research (First round).
- Accepted for presentation at CIST 2023
Available on SSRN: http://papers.ssrn.com/abstract=4778848
Yu, Y., Yin, D., Khern-am-nuai, W., Pinsonneault, A., and Wei, Z. "Helpful or Unhelpful: An Empirical Investigation of How Review Voters Cast Votes." Under review at Journal of Management Information Systems (First round).
- Accepted for presentation at SCECR 2021, CIST 2021, ICIS 2021
Available on SSRN: http://papers.ssrn.com/abstract=3995684
Tangwaragorn, P., Khern-am-nuai, W., and Kar, W. "The Implications of Account Suspensions on Online Discussion Platforms." Under review at Decision Support Systems (First round).
Nguyen, D., Khern-am-nuai, W., Adulyasak, Y., and Cordeau, J. "Framework for Affinity-Based Personalized Review Recommendation." Under review at Service Science (First round).
- Accepted for presentation at MSISR 2019, SCECR 2019, POMS Annual Conference 2022
Available on SSRN: http://papers.ssrn.com/abstract=4156159
WORKING PAPERS
Shimao, H., Khern-am-nuai, W., Kim, S., and Kannan, K. “So You Think You Are Safe: Implication of Quality Uncertainty in Security Software.”
- Rejected and Resubmit at Information Systems Research
- Accepted for presentation at CIST 2015
Available on SSRN: http://papers.ssrn.com/abstract=2621846
Borwankar, S., Khern-am-nuai, W., and Kannan, K. "Unraveling the Impact: An Empirical Investigation of ChatGPT's Exclusion from Stack Overflow."
- Accepted for presentation at CIST 2023, WITS 2023
Available on SSRN: http://papers.ssrn.com/abstract=4481959
*Deng, J., Khern-am-nuai, W., and Qiao, D., "Exploring the Impact of Incentivized Reviews on Product Sales and the Role of Review Inconsistency."
- Accepted for presentation at CSWIM 2023
Available on SSRN: http://papers.ssrn.com/abstract=4403949
Yu, Y., Yin, D., and Khern-am-nuai, W. "When Negative Evaluation is No Longer Allowed: The Impact of Removing Downvote Option on Review-Generating Behavior."
- Accepted for presentation at CIST 2023
Available on SSRN: http://papers.ssrn.com/abstract=4660311
Tanlamai, J., Khern-am-nuai, W., Kar., W., and Adulyasak, Y. "The Implications of Homogeneous Response in Customer Service Operations."
- Accepted for presentation at MSISR 2023, WITS 2023, WeB 2023 (Nominated for the Best Paper Award)
Available on SSRN: http://papers.ssrn.com/abstract=4589792
Sheng, D., Han, K., and Khern-am-nuai, W. "Economic Implications of Celebrity Endorsement in Online Shopping."
- Accepted for presentation at CIST 2021, WeB 2021, MSISR 2022, SCECR 2022
Available on SSRN: https://papers.ssrn.com/abstract=4568304
Mishra, R., Kar, W., Khern-am-nuai, W., and Kannan, K. "Review Writing: The Social Influence of "Exemplar" Reviews."
- Accepted for presentation at SCECR 2022, INFORMS 2022, CIST 2022
Available on SSRN: https://papers.ssrn.com/abstract=4292180
Yoo, C., Khern-am-nuai, W., Tanlamai, J., and Adulyasak, Y. "Haters Gonna Hate? How Removing Downvote Option Impacts Discussion Culture in Online Forum."
- Accepted for presentation at SCECR 2020, CIST 2020, INFORMS 2020, ICIS 2020, INFORMS 2021
Available on SSRN: http://papers.ssrn.com/abstract=3838762
WORK IN PROGRESS
Choi, J., Khern-am-nuai, W., So, H., and Han, K. "Economic Implications of Rating-Sentiment Inconsistency in Online Reviews and the Role of User-Generated Photos."
- Accepted for presentation at MSISR 2023, SCECR 2023, KrAIS Summer Workshop 2023, AMCIS 2023, ICICIC 2023
Guru Muniasamy, I., Kar, W., Ghasemkhani, H., and Khern-am-nuai, W. "When Moderators are Moderated: Evidence from Online Community."
- Accepted for presentation at CIST 2023
Park, S., Pinsonneault, A., and Khern-am-nuai, W. "Status Regain and Validator Performance: Evidence from Blockchain Platform."
- Accepted for presentation at MSISR 2023, CIST 2023, ICIS 2023
Tanlamai, J., Khern-am-nuai, W., and Pinsonneault, A. "Exploring the Implications of AI vs. Human Opponents in Online Games."
- Accepted for presentation at SCECR 2024
Hwang, D., So, H., and Khern-am-nuai, W. "Collaboration or Alone? Impact of Collaboration on Creator’s Performance."
- Accepted for presentation at SCECR 2024
Khern-am-nuai, W., and Shimizu, T. "Social Implications of Online Hate Regulations."
- Accepted for presentation at ICBASS 2024
Kim, D., Son, Y., Khern-am-nuai, W., and Cohen, M. "Parking at the Right Spot: Impact of Conditional Promotion on an Electric Scooter-Sharing Platform."
Sheng, D., Han, K., and Khern-am-nuai, W. "Fitting in or Standing out? Professionals or Peers? The Impact of Review Inconsistency on Review Helpfulness."
Kar, W., Khern-am-nuai, W., and Burtch, G. "The Implications of Peer Punishment on Online Discussion Platforms."
Choi, J., Khern-am-nuai, W., and Han, K. "Impact of Human-AI Collaboration-Based Recommendation on Purchase Behaviors."
CONFERENCE PAPERS
- Referred Conferences: 43 papers
- Non-Referred Conferences: 52 papers
See the full list of the papers here.
POLICY CITATIONS
Urban Institute, "Harnessing Artificial Intelligence for Equity in Mortgage Finance." (https://www.urban.org/research/publication/harnessing-artificial-intelligence-equity-mortgage-finance)
State of New South Wales, "Planning For Cyber Security In Schools: The Human Factor." (https://app.overton.io/document.php?policy_document_id=stateofnsw-6b3892b30184ffdd1519219c86d5e302)
MEDIA COVERAGE
Artificial Intelligence in Housing
Salon: "Barbie and the dark side of generative artificial intelligence. " August 17, 2023. (https://www.salon.com/2023/08/17/barbie-and-the-dark-side-of-generative-artificial-intelligence)
Artificial Intelligence in Legal Systems
Digital Governance Quarterly Roundup, Colin Biggers & Paisley Lawyers. August 15, 2023. (https://www.lexology.com/library/detail.aspx?g=67792ddf-de8d-4ab0-97de-ada74d15f6d9)
Artificial Intelligence and COVID-19
L’actualité: “Ne plus jamais manquer de papier de toilette.” February 3, 2021 (https://lactualite.com/techno/ne-plus-jamais-manquer-de-papier-de-toilette/)
Password-Generating Behavior
Forbes: “Three Ways The IT Management Role Has Changed In The SaaS Era.” July 22, 2019. (https://www.forbes.com/sites/forbestechcouncil/2019/07/22/three-ways-the-it-management-role-has-changed-in-the-saas-era)
Phys.org: “Basic password guidance can dramatically improve account security, study shows.” February 28, 2018. (https://phys.org/news/2018-02-basic-password-guidance-account.html)
Augmented Reality
Krannert Magazine: “The Pokémon Paradox. Krannert researchers examine the costs and benefits of popular game.” Spring 2018. (https://krannert.purdue.edu/konline/2018s/features/pokemon1.php)
Eat Out Magazine: “Augmented Reality Apps Increase the Profits of Restaurants.” October 3, 2017. (http://eatoutmagazine.co.uk/augmented-reality-apps-increase-profits-restaurants)
QSR Media UK: “Augmented reality apps increase restaurants' profits in gaming hot spots.” October 3, 2017. (http://qsrmedia.co.uk/technology/news/augmented-reality-apps-increase-restaurants-profits-in-gaming-hot-spots)
Growth Business UK: “How restaurants can use augmented reality to cash in.” October 3, 2017. (http://www.growthbusiness.co.uk/how-augmented-reality-helps-restaurants-cash-in-2552454/)
Les Affaires: “Pokémon Go est-il bon pour le commerce?” May 17, 2017. (http://www.lesaffaires.com/blogues/l-economie-en-version-corsee/pokemon-go-est-il-bon-pour-le-commerce/595004)
DISSERTATION
"Essays on Value Creation in Online Marketplaces."
Awarded Robert W. Johnson Award for Distinguished Research
Awarded Bilsland Dissertation Fellowship