ACCEPTED/PUBLISHED ARTICLES in PREMIER OUTLETS (DESAUTELS22, UTD24, FT50)
[14] Shimao, H., Khern-am-nuai, W., Kannan, K., and Cohen, M. "Strategic Best-Response Fairness Framework for Fair Machine Learning." Information Systems Research (Forthcoming).
- Accepted for presentation at CIST 2019, INFORMS Workshop on Data Science 2019, WITS 2019, Annual Meeting of the Statistical Society of Canada 2022
Publisher Website: https://pubsonline.informs.org/doi/10.1287/isre.2022.0055
Available on SSRN: http://papers.ssrn.com/abstract=4903939
Delve Article: https://www.mcgill.ca/delve/article/blog/overcoming-bias-ai-technologies
[13] Pamuru, V., Kar, W., and Khern-am-nuai, W. "Status Downgrade: The Impact of Losing Status on a User Generated Content Platform." Production and Operations Management (Forthcoming).
- Accepted for presentation at WISE 2019, SCECR 2020, CIST 2021
Publisher Website: https://journals.sagepub.com/doi/10.1177/10591478241279801
Available on SSRN: http://papers.ssrn.com/abstract=3963415
[12] Zhu, K., Khern-am-nuai, W., and Yu, Y. "Negative Peer Feedback and User Content Generation: Evidence from a Restaurant Review Platform." Production and Operations Management (Forthcoming).
- Accepted for presentation at SCECR 2021, AMCIS 2021 (Nominated for the Best Emergent Research Forum Paper), CIST 2021
Publisher Website: https://journals.sagepub.com/doi/10.1177/10591478231224941
Available on SSRN: http://papers.ssrn.com/abstract=4009873
[11] Shimao, H., Kim, S., Khern-am-nuai, W., and Cohen, M. (2025) "Revisiting the CEO Effect Through Machine Learning Lens." Management Science, 71(6), 5396-5408.
Publisher Website: https://pubsonline.informs.org/doi/full/10.1287/mnsc.2023.03625
Available on SSRN: http://papers.ssrn.com/abstract=4591114
[10] Khern-am-nuai, W., Ghasemkhani, H., Qiao, D., and Kannan, K. (2024) "The Impact of Online Q&As on Product Sales: The Case of Amazon Answer." Information Systems Research, 35(2), 747-765.
- Accepted for presentation at POMS 2016, CIST 2016, HICSS 2017, WISE 2017
Publisher Website: https://pubsonline.informs.org/doi/10.1287/isre.2023.1233
Available on SSRN: http://papers.ssrn.com/abstract=2794149
[9] Khern-am-nuai, W., So, H., Cohen, M., and Adulyasak, Y. (2024) "Selecting Cover Images for Restaurant Reviews: AI vs. Wisdom of the Crowd." Manufacturing & Service Operations Management, 26(1), 330-349.
- Accepted for presentation at INFORMS Workshop on Data Science 2019, WITS 2019, INFORMS 2021 (Finalist for the INFORMS Service Science Best Cluster Paper Award)
Publisher Website: https://pubsonline.informs.org/doi/abs/10.1287/msom.2021.0531
Available on SSRN: https://papers.ssrn.com/abstract=3808667
[8] Yu, Y., Khern-am-nuai, W., Pinsonneault, A., and Wei, Z. (2023) "Impacts of Social Interactions and Peer Evaluations on Online Review Platforms." Journal of Management Information Systems, 40(4), 1271-1300.
- Accepted for presentation at CIST 2018, SCECR 2019
Publisher Website: https://www.tandfonline.com/doi/full/10.1080/07421222.2023.2267323
Available on SSRN: http://papers.ssrn.com/abstract=3369407
[7] Khern-am-nuai, W., Hashim, M., Pinsonneault, A., Yang W., and Li, N. (2023) "Augmenting Password Strength Meter Design using the Elaboration Likelihood Model: Evidence from Randomized Experiments." Information Systems Research, 34(1), 157-177.
- Accepted for presentation at HICSS 2017, WITS 2017 (Nominated for the Best Paper Award)
Publisher Website: https://pubsonline.informs.org/doi/abs/10.1287/isre.2022.1125
Available on SSRN: http://papers.ssrn.com/abstract=2800499
[6] Deng, Y., Zheng, J., Khern-am-nuai, W., and Kannan, K. (2022) "More than the Quantity: The Value of Editorial Reviews for UGC Platform." Management Science, 68(9), 6355-7064.
- Accepted for presentation at POMS 2018, PACIS 2018, CSWIM 2018, CIST 2018 (Awarded the Best Student Paper Runners-up), ICIS 2019
Publisher Website: https://pubsonline.informs.org/doi/abs/10.1287/mnsc.2021.4238
Available on SSRN: http://papers.ssrn.com/abstract=3460070
[5] Kannan, K., Saha, R., and Khern-am-nuai, W. (2022) “Identifying Perverse Incentives in Buyer Profiling on Online Trading Platforms.” Information Systems Research, 33(2), 464-475.
- Accepted for presentation at WISE 2017, CODE 2017
Publisher Website: https://pubsonline.informs.org/doi/10.1287/isre.2021.1077
Available on SSRN: http://papers.ssrn.com/abstract=3046625
[4] Yu, Y., Khern-am-nuai, W., and Pinsonneault, A. (2022) "When Paying for Reviews Pays Off: The Case of Performance-Contingent Monetary Rewards." MIS Quarterly, 46(1), 609-626.
- Accepted for presentation at AMCIS 2018
Publisher Website: https://misq.umn.edu/when-paying-for-reviews-pays-off-the-case-of-performance-contingent-monetary-rewards
Public Repository: https://escholarship.mcgill.ca/concern/articles/9c67ws678
[3] Kim, A., Saha, R., and Khern-am-nuai, W. (2021) "Manufacturer’s "1-Up" from Used Games: Insights from the Secondhand Market for Video Games." Information Systems Research, 32(4), 1173-1191.
- Accepted for presentation at CODE 2018
Publisher Website: https://pubsonline.informs.org/doi/10.1287/isre.2021.1023
Available on SSRN: http://papers.ssrn.com/abstract=3487397
[2] Pamuru, V., Khern-am-nuai, W., and Kannan, K. (2021) "The Impact of an Augmented Reality Game on Local Businesses: A Study of Pokémon Go on Restaurants." Information Systems Research, 32(3), 950-966.
- Accepted for presentation at POMS 2017, CIST 2017, ICIS 2017, WISE 2018, SCECR 2019, CODE@MIT 2019
Publisher Website: https://pubsonline.informs.org/doi/10.1287/isre.2021.1004
Available on SSRN: http://papers.ssrn.com/abstract=2968221
[1] Khern-am-nuai, W., Kannan, K., and Ghasemkhani, H. (2018). “Extrinsic Versus Intrinsic Rewards for Contributing Reviews in an Online Platform.” Information Systems Research, 29(4), 871-892.
- Accepted for presentation at Big Ten Information Systems Research Symposium 2014
Publisher Website: https://pubsonline.informs.org/doi/10.1287/isre.2017.0750
Available on SSRN: http://papers.ssrn.com/abstract=2496528
OTHER ACCEPTED/PUBLISHED ARTICLES (* Authors are listed in alphabetical order)
[14] Cofone, I. and Khern-am-nuai, W. "The Overstated Cost of AI Fairness in Criminal Justice." Indiana Law Journal (Forthcoming).
- Accepted for presentation at PLSC 2022, ELS 2022, ILJ Symposium 2024
Available on SSRN: http://papers.ssrn.com/abstract=5117071
[13] Khern-am-nuai, W. "Key Lessons Learned for Technology Managers from CrowdStrike Global IT Outage." IEEE Engineering Management Review (Forthcoming).
Publisher Website: https://ieeexplore.ieee.org/document/10660488
Available on SSRN: https://papers.ssrn.com/abstract=4912685
[12] *Cohen, M., Dahan, S., Khern-am-nuai, W., Shimao, H., and Touboul, J. "The Use of AI in Legal Systems: Determining Independent Contractor vs. Employee Status." Artificial Intelligence and Law (Forthcoming).
- Accepted for presentation at CELS 2022
Publisher Website: https://link.springer.com/article/10.1007/s10506-023-09353-y
SharedIt Link: https://rdcu.be/c8NRs
[11] *Charoen, D. and Khern-am-nuai, W. (2025) "Manager’s Practical Toolkit to Improve Password Security in Organizations." IEEE Engineering Management Review, 53(2), 8-13.
Publisher Website: https://ieeexplore.ieee.org/document/10585296
Available on SSRN: http://papers.ssrn.com/abstract=4912682
[10] Tangwaragorn, P., Khern-am-nuai, W., and Kar, W. (2025) "The Implications of Account Suspensions on Online Discussion Platforms." Decision Support Systems, 189(2025), 114389.
Publisher Website: https://www.sciencedirect.com/science/article/pii/S0167923624002227
[9] *Charoen, D. and Khern-am-nuai, W. (2025) "Revisiting the (Disappearing) Cost of Data Breach Disclosures. "Digital Policy, Regulation and Governance, 27(1), 37-55.
- Accepted for presentation at SIBR 2023
Publisher Website: https://www.emerald.com/insight/content/doi/10.1108/DPRG-02-2024-0033/
[8] Tanlamai, J., Khern-am-nuai, W., and Adulyasak, Y. (2024) "Identifying Arbitrage Opportunities in Retail Markets with Artificial Intelligence." AI&Society, 39(5), 2615-2630.
- Accepted for presentation at CIST 2020, INFORMS 2021, MSISR 2022
Publisher Website: https://link.springer.com/article/10.1007/s00146-023-01718-w
SharedIt Link: https://rdcu.be/dgHTv
[7] *Adulyasak, Y., Benomar, O., Chaouachi, A., Cohen, M., Khern-am-nuai, W. (2024) "Using AI to Detect Panic Buying and Improve Products Distribution Amid Pandemic." AI&Society, 39(4), 2099-2128.
- Accepted for presentation at WITS 2020, INFORMS 2021
Publisher Website: https://link.springer.com/article/10.1007/s00146-023-01654-9
SharedIt Link: https://rdcu.be/c9ZYV
Delve Article: https://www.mcgill.ca/delve/article/blog/how-ai-can-tame-pandemic-panic-buying
Delve Podcast: https://delve.mcgill.ca/listen/new-normal-how-ai-is-reshaping-post-pandemic-retail-with-warut-khern-am-nuai/
[6] Yu, Y., Gutt, D., and Khern-am-nuai, W. (2024) "Review Helpfulness Score vs. Review Unhelpfulness Score: Two Side of the Same Coin or Different Coins?" IEEE Transactions on Engineering Management, 71, 8031-8044.
- Accepted for presentation at WeB 2020, HICSS 2021
Publisher Website: https://ieeexplore.ieee.org/document/10498100
Available on arXiv: https://arxiv.org/abs/2407.05207
[5] *Adulyasak, Y., Cohen, M., Khern-am-nuai, W., and Krause, M. (2024) "Retail Analytics in the New Normal: The Influence of Artificial Intelligence and the Covid-19 Pandemic." IEEE Engineering Management Review, 52(1), 268-280.
Publisher Website: https://ieeexplore.ieee.org/document/10336891
Available on arXiv: https://arxiv.org/abs/2312.00046
[4] Zou, D. and Khern-am-nuai, W. (2023) "AI and Housing Discrimination: The Case of Mortgage Applications." AI and Ethics, 3(4), 1271–1281.
- Accepted for presentation at DSI Annual Conference 2022
Publisher Website: https://link.springer.com/article/10.1007/s43681-022-00234-9
SharedIt Link: https://rdcu.be/cZF6s
[3] Shimao, H., Khern-am-nuai, W., Kannan, K., and Cohen, M. "Strategic Best Response Fairness in Fair Machine Learning." in Proceedings of the 5th AAAI/ACM Conference on Artificial Intelligence, Ethics, and Society (AIES) (pp. 664-664), Oxford, United Kingdom, August 2022.
Publisher Website: https://dl.acm.org/doi/10.1145/3514094.3534194
[2] Furnell, S., Khern-am-nuai, W., Esmael, R., Yang, W., and Li, N. (2018) “Enhancing Security Behaviour by Supporting the User.” Computers & Security, 75, 1-9.
Publisher Website: https://www.sciencedirect.com/science/article/pii/S0167404818300385
Available on Nottingham Repository: https://nottingham-repository.worktribe.com/output/4867999/enhancing-security-behaviour-by-supporting-the-user
[1] Chen, H., Chowdhury, O., Li, N., Khern-am-nuai, W., Chari, S., Molloy, I., and Park, Y. "Tri-Modularization of Firewall Policies." in Proceedings of the 21st ACM Symposium on Access Control Models and Technologies (SACMAT) (pp. 37-48), Shanghai, China, June 2016.
Publisher Website: https://dl.acm.org/doi/10.1145/2914642.2914646
PAPERS UNDER REVIEW (* Authors are listed in alphabetical order)
Tanlamai, J., Khern-am-nuai, W., and Cohen, M. "Generative AI and Price Discrimination in the Housing Market." Under review at Information Systems Research (Second round, Major revision).
Available on SSRN: http://papers.ssrn.com/abstract=4764418
*Deng, J., Khern-am-nuai, W., and Qiao, D., "Exploring the Impact of Incentivized Reviews on Product Sales and the Role of Review Inconsistency." Under review at MIS Quarterly (Second round, Major revision).
- Accepted for presentation at CSWIM 2023
Available on SSRN: http://papers.ssrn.com/abstract=4403949
Borwankar, S., Khern-am-nuai, W., and Kannan, K. "Unraveling the Impact: An Empirical Investigation of ChatGPT's Exclusion from Stack Overflow." Under review at Information Systems Research (Second round, Major revision).
- Accepted for presentation at CIST 2023, WITS 2023
Available on SSRN: http://papers.ssrn.com/abstract=4481959
Kim, D., Son, Y., Khern-am-nuai, W., and Cohen, M. "Motivating Runners in Real Time: A Field Experiment." Invited to revise and resubmit to Operations Research (Second round, Major revision).
- Accepted for presentation at CIST 2023, POMS Annual Conference, 2024, MSISR 2024
Available on SSRN: http://papers.ssrn.com/abstract=4778848
Kim, D., Son, Y., Khern-am-nuai, W., and Cohen, M. "Parking at the Right Spot: Crowdsourcing-Based Promotions for Electric Scooters." Invited to revise and resubmit at Information Systems Research (Second round, Major revision).
- Accepted for presentation at CIST 2024
Available on SSRN: http://papers.ssrn.com/abstract=4914875
Shimao, H., Khern-am-nuai, W., Hidaji, H., and Kannan, K. “So You Think You Are Safe: Implication of Quality Uncertainty in Security Software.” Invited to revise and resubmit at Information Systems Research (Second round, Major revision).
- Accepted for presentation at CIST 2015
Available on SSRN: http://papers.ssrn.com/abstract=2621846
Nguyen, D., Khern-am-nuai, W., Adulyasak, Y., and Cordeau, J. "Framework for Affinity-Based Personalized Review Recommendation." Invited to revise and resubmit to Service Science (Third round, Major revision).
- Accepted for presentation at MSISR 2019, SCECR 2019, POMS Annual Conference 2022
Available on SSRN: http://papers.ssrn.com/abstract=4156159
Yu, Y., Yin, D., Khern-am-nuai, W., Pinsonneault, A., and Wei, Z. "Helpful or Unhelpful: An Empirical Investigation of How Review Voters Cast Votes." Under review at Journal of the Association for Information Systems (Second round, Major revision).
- Accepted for presentation at SCECR 2021, CIST 2021, ICIS 2021
Available on SSRN: http://papers.ssrn.com/abstract=3995684
Tangwaragorn, P., Shimizu, T., and Khern-am-nuai, W. "Revised Online Hate Speech Law in Japan and Early Evidence of Its Effectiveness." Invited to revise and resubmit to International Journal of Sociology and Social Policy (Second round, Major revision).
- Accepted for presentation at ICBASS 2024
Tanlamai, J., Khern-am-nuai, W., Kar., W., and Adulyasak, Y. "The Implications of Generic Response in Online Customer Service Operations." Rejected and resubmit at Production and Operations Management.
- Accepted for presentation at MSISR 2023, WITS 2023, WeB 2023 (Nominated for the Best Paper Award), POMS 2025 (Awarded POMS College of Service Operations Management Best Student Paper)
Available on SSRN: http://papers.ssrn.com/abstract=4589792
Park, S., Pinsonneault, A., and Khern-am-nuai, W. "The Impact of Re-election After Demotion on Block Validations in Committee-based Consensus Blockchain Platform." Under review at MIS Quarterly (First round).
- Accepted for presentation at MSISR 2023, CIST 2023, ICIS 2023
Guru Muniasamy, I., Kar, W., Ghasemkhani, H., and Khern-am-nuai, W. "When Moderators are Moderated: Evidence from Online Community." Under review at Information Systems Research (First round).
- Accepted for presentation at CIST 2023
Available on SSRN: http://papers.ssrn.com/abstract=4864474
Shimao, H., Huang, F., and Khern-am-nuai W. "Welfare Implications of Fairness Regulations in Insurance Cost Modeling: A Multi-Method Study." Under review at Journal of Management Information Systems (First round).
Available on SSRN: http://papers.ssrn.com/abstract=5112616
Yu, Y., Yin, D., and Khern-am-nuai, W. "When Negative Evaluation is No Longer Allowed: The Impact of Removing Downvote Option on Review-Generating Behavior." Under review at Journal of Management Information Systems (First round).
- Accepted for presentation at CIST 2023
Available on SSRN: http://papers.ssrn.com/abstract=4660311
Charoen, D. and Khern-am-nuai, W. "Preparing Technology Managers for the Post-Consumer Reviews Era." Under review at IEEE Engineering Management Review (First round).
WORKING PAPERS (* Authors are listed in alphabetical order)
Mishra, R., Kar, W., Khern-am-nuai, W., and Kannan, K. "Review Writing: The Social Influence of "Exemplar" Reviews."
- Accepted for presentation at SCECR 2022, INFORMS 2022, CIST 2022
Available on SSRN: https://papers.ssrn.com/abstract=4292180
Yoo, C., Khern-am-nuai, W., Tanlamai, J., and Adulyasak, Y. "Haters Gonna Hate? How Removing Downvote Option Impacts Discussion Culture in Online Forum."
- Accepted for presentation at SCECR 2020, CIST 2020, INFORMS 2020, ICIS 2020, INFORMS 2021, MSISR 2025
Available on SSRN: http://papers.ssrn.com/abstract=3838762
Sheng, D., Han, K., Khern-am-nuai, W., and Astvansh, V. "Economic Implications of Celebrity Endorsement in Online Shopping."
- Accepted for presentation at CIST 2021, WeB 2021, MSISR 2022, SCECR 2022
WORK IN PROGRESS (* Authors are listed in alphabetical order)
Choi, J., Khern-am-nuai, W., So, H., and Han, K. "The Impact of Text Sentiment-Rating Inconsistency on Consumers’ Purchase Decisions."
- Accepted for presentation at MSISR 2023, SCECR 2023, KrAIS Summer Workshop 2023, AMCIS 2023, ICICIC 2023
Tanlamai, J., Khern-am-nuai, W., and Pinsonneault, A. "Exploring the Implications of AI vs. Human Opponents in Online Games."
- Accepted for presentation at MSISR 2024, SCECR 2024, WeB 2024
Hwang, D., So, H., and Khern-am-nuai, W. "Collaboration or Alone? Impact of Collaboration on Creator’s Performance."
- Accepted for presentation at MSISR 2024, SCECR 2024, ICIS 2024, KrAIS Winter Workshop 2024
Choi, J., Khern-am-nuai, W., and Han, K. "Impact of Human-AI Collaboration-Based Recommendation on Purchase Behaviors."
- Accepted for presentation at MSISR 2024, KrAIS Summer Workshop 2024, CIST 2024, WISE 2024
Sheng, D., Han, K., and Khern-am-nuai, W. "Separating the Art from the Artist? Evidence From Social Media and Online Reviews as Responses to Transgressions of Actors."
- Accepted for presentation at AMCIS 2025
Wongsiridech, N., Tangwaragorn, P., and Khern-am-nuai, W. "AI, Bias, and Fairness in Medical Diagnosis."
- Accepted for presentation at AMCIS 2025
Choi, J., Li, G., Khern-am-nuai, W., and Han, K. "How Real-Name Disclosure of Influencers Affects User Engagement on Video-Sharing Platform."
- Accepted for presentation at MSISR 2025
Chakraborty, K., Saengchote, K., Shimao, H., Wang, C., and Khern-am-nuai, W. "Adversarial Attacks on Machine Learning-Driven High-Frequency Trading Models."
*Carson, M., Charoen, D., Khern-am-nuai, W., and Shimizu, T. "The Impact of Legislation on Online Toxic Content."
Sheng, D., Han, K., and Khern-am-nuai, W. "Fitting in or Standing out? Professionals or Peers? The Impact of Review Inconsistency on Review Helpfulness."
Tanlamai, J., Kar, W., Khern-am-nuai, W., and Burtch, G. "The Implications of Peer Punishment on Online Discussion Platforms."
CONFERENCE PAPERS
- Referred Conferences: 48 papers
- Non-Referred Conferences: 63 papers
See the full list of the papers here.
POLICY CITATIONS
Urban Institute, "Subcommittee Hearing on Artificial Intelligence and Housing: Exploring Promise and Peril." 2 February 2024. (https://www.urban.org/research/publication/subcommittee-hearing-artificial-intelligence-and-housing-exploring-promise-peril)
Urban Institute, "Harnessing Artificial Intelligence for Equity in Mortgage Finance." 6 November 2023. (https://www.urban.org/research/publication/harnessing-artificial-intelligence-equity-mortgage-finance)
State of New South Wales, "Planning For Cyber Security In Schools: The Human Factor." 7 May 2020. (https://www.nsw.gov.au/sites/default/files/2022-06/Planning%20for%20cyber%20security%20in%20schools.pdf)
MEDIA COVERAGE
User Status
Phys.org: "Study finds 'elite' online critics maintain influence even after losing status." October 25, 2024. (https://phys.org/news/2024-10-elite-online-critics-status.html)
AI Fairness
Deloitte: "The $2.8 trillion opportunity: How better health for all can drive US economic growth." (https://www2.deloitte.com/us/en/insights/industry/health-care/health-equity-economic-impact.html)
Artificial Intelligence in Housing
Salon: "Barbie and the dark side of generative artificial intelligence." August 17, 2023. (https://www.salon.com/2023/08/17/barbie-and-the-dark-side-of-generative-artificial-intelligence)
Artificial Intelligence in Legal Systems
Digital Governance Quarterly Roundup, Colin Biggers & Paisley Lawyers. August 15, 2023. (https://www.lexology.com/library/detail.aspx?g=67792ddf-de8d-4ab0-97de-ada74d15f6d9)
Artificial Intelligence and COVID-19
L’actualité: “Ne plus jamais manquer de papier de toilette.” February 3, 2021 (https://lactualite.com/techno/ne-plus-jamais-manquer-de-papier-de-toilette/)
Password-Generating Behavior
Forbes: “Three Ways The IT Management Role Has Changed In The SaaS Era.” July 22, 2019. (https://www.forbes.com/sites/forbestechcouncil/2019/07/22/three-ways-the-it-management-role-has-changed-in-the-saas-era)
Phys.org: “Basic password guidance can dramatically improve account security, study shows.” February 28, 2018. (https://phys.org/news/2018-02-basic-password-guidance-account.html)
Augmented Reality
Krannert Magazine: “The Pokémon Paradox. Krannert researchers examine the costs and benefits of popular game.” Spring 2018. (https://krannert.purdue.edu/konline/2018s/features/pokemon1.php)
Eat Out Magazine: “Augmented Reality Apps Increase the Profits of Restaurants.” October 3, 2017. (http://eatoutmagazine.co.uk/augmented-reality-apps-increase-profits-restaurants)
QSR Media UK: “Augmented reality apps increase restaurants' profits in gaming hot spots.” October 3, 2017. (http://qsrmedia.co.uk/technology/news/augmented-reality-apps-increase-restaurants-profits-in-gaming-hot-spots)
Growth Business UK: “How restaurants can use augmented reality to cash in.” October 3, 2017. (http://www.growthbusiness.co.uk/how-augmented-reality-helps-restaurants-cash-in-2552454/)
Les Affaires: “Pokémon Go est-il bon pour le commerce?” May 17, 2017. (http://www.lesaffaires.com/blogues/l-economie-en-version-corsee/pokemon-go-est-il-bon-pour-le-commerce/595004)
DISSERTATION
"Essays on Value Creation in Online Marketplaces."
Awarded Robert W. Johnson Award for Distinguished Research
Awarded Bilsland Dissertation Fellowship